Aggregator of customer acquisition channels
IM inbox meet customer expectations for instant messaging
One store, One channal
Covering all mainstream social media channels
Web widget can be embedded in your website
Automatically and efficiently assigning agents
Intelligent chat routing without congestion
Equally route chats to agents to quickly start chat
Intelligent queuing when it's busy
Regular customers first, assuring services quality
Workspace facilitates instant reply
All-round insight into customer needs, provide full services
System notification, open Workspace with one click
Countdown to improve first reply time,increasing customer satisfaction rating.
Save typing time by inserting common phrases with just a few keys
Capture customer demands according to user information, interaction histories and order status
AI chatbot responds in seconds
Indonesian chatbot assistant, learns 90% standard Q&A
Faster: Chatbot increases the reply efficiency by 100%
More accurate: Based on deep learning technology, the accuracy is higher than 90%
More comprehensive: Cover almost all application scenarios, improving fine servie.
Easier: Knowledge Base is easy to use
Better: Chatbot reports monitor service quality
All-round evaluation system
Evaluation invitation improves service quality
Omni-channel chat satisfaction rating
Unified evaluation standard improves service quality
Tickets used for follow up complex issues
No email or message dropouts
Customize ticket templates
Support custom ticket fields and ticket templates
Freely select a ticket template when creating a new ticket
Agents can manually assign a ticket to anyone and pick up unassigned ticket by themselves
Seamless transfer of tickets
Mutiple ticket views
Generating multiple ticket views according to ticket source and processing status
Visual reports
Real-time monitoring for efficient management
Free agent management
Easily assign agents to any group
Real-time dashboard
Real-time monitoring of agent work efficiency
Real-time viewing of agents workload
More varing reports
All-round view, including agent workload, channel reception and etc.
Calculate retail conversion rate, monitor store performance
Our core strengths
Safe and reliable official authorization
Official API authorization
No risk of password leakage
Centralized and efficient responses
Centralized processing of multi-platform and multi-store customer messages such as Shopee and lazada
Real-time monitoring of agent performance
Multidimensional reports visualize the agents performance and reception details, helping flexibly staff your team
Flexible and multi-dimensional tickets views
Tickets can be classified according to multiple dimensions such as channel source, tickets status, type and assignee
AI helps improve human efficiency
Intelligently assist agents to solve customer problems
Send and receive messages accurately and without dropouts
Directly request API to get data without delays and dropouts
ChatBuddy provides one-to-one service with professional implementation consultants
Experts work together
to ensure the successful implementation solutions
Implementation service
Implementation consultants provide one-to-one services to help you initialize configuration, synchronize data, guide you to get started
Corporate Training
Professional training instructors will give you a tutorial of product value, operation and tips, and share successful implementation cases
Service support
Technical experts answer your questions and solve product problems at any time; listen to your feedback and help product managers optimize functions
Customer operation
Provide a variety of knowledge sharing, industry exchanges, advanced consultation, analyze your reports, and help enterprises succeed
